Your data, your call

Delete your Kioo account

You can erase your Kioo account and everything in it at any time — no phone call, no retention offer, no waiting for us to reply. This page explains exactly what happens, and gives you two ways to do it.

This page covers the Kioo app, package com.kioo.app, published by Kioo Education.

Two ways to delete

Fastest

Delete it yourself, in the app

Deletion is immediate and you stay in control the whole way.

Open Kioo and go to the Profile tab.
Scroll to the bottom and tap Delete Account.
Read the summary of what will be removed.
Type your password to confirm.
Tap Delete permanently.

You are signed out straight away and a confirmation email follows.

No app needed

Ask us to delete it

Use this if you have uninstalled the app, cannot sign in, are a parent acting for a child, or simply prefer that we handle it.

Fill in the form below, or email privacy@kioo.site from the address on the account.

We verify the request, confirm by email, and complete the deletion within 30 days — usually within 2 working days.

Go to the form

What gets deleted

Everything that makes up your account and your learning record:

Data	What happens
Your profile — display name, email address, phone number, class level	Erased
Your password hash and all sign-in sessions	Erased
Lesson history — what you opened, started and completed	Erased
Quiz attempts, scores, best scores and mastery records	Erased
Bookmarks and saved lessons	Erased
Study streak and progress statistics	Erased
AI Tutor question and answer history	Erased
Homework photos	Already deleted at the time each answer was generated — nothing left to erase
Search history	Erased
Parent–child links involving your account	Removed from both sides
Unused Pro time and unspent AI credits	Forfeited — see the note below

What we have to keep

Data	Why	How long
Financial transaction records — amount, date, reference, method	Tax and accounting law requires us to keep proof of income. These are stored separately from your learning data and are not linked back to a profile.	As long as the law requires
Server and security logs that happen to include an IP address	Fraud and abuse investigation	Up to 90 days, then automatically purged
Encrypted database backups	Disaster recovery. Your data is removed from the live database immediately; backup copies age out on the normal rotation.	Up to 30 days
A record that a deletion request was made	Proving to a regulator that we honoured it	Minimal — the date and the fact, not the content

Deletion cannot be undone

Once your account is gone, your progress, streak, bookmarks and tutor history cannot be recovered — not by you and not by us. If you have an active Kioo Pro subscription or unspent AI credits, cancel and claim any refund first (see refunds), because deleting the account forfeits them. If you only want a break, signing out or uninstalling the app keeps everything safe for your return.

Parents and children

A linked parent may request deletion of their child's account. We will confirm by email before acting.
Deleting a parent account does not delete the child's, and vice versa — only the link between them is removed. Ask for both explicitly if that is what you want.
If a child's account was created without a parent's involvement, tell us at privacy@kioo.site and we will delete it without further questions.

Don't want to delete everything?

There are smaller options, and they are often what people actually want:

If you want to…	Do this instead
Clear only your AI Tutor questions	AI tab → Recent questions → Clear history
Stop paying but keep learning	Cancel Kioo Pro — the free tier continues forever
Change your email or phone number	Profile → Edit in the app
Get a copy of your data first	Email privacy@kioo.site and ask for an export
Just take a break	Sign out or uninstall — nothing is lost

Request deletion

We will email the address below to confirm it is really you, then delete the account. If you do not get a confirmation email within 2 working days, check your spam folder and then write to privacy@kioo.site.

Account email address

The email address the Kioo account is registered under.

Display name on the account

Who is making this request?

Phone number on the account

Anything you'd like to tell us?

Optional, and it will not slow the deletion down.

I understand that deleting this account permanently erases its progress, quiz scores, bookmarks and AI Tutor history, and that this cannot be undone.

I have a question first

Prefer email? Send your account address to privacy@kioo.site — it reaches exactly the same place.