Billing & subscriptions
Everything about money in one place — what it costs, how to pay from a Ugandan phone, how to cancel in under a minute, and when you get your money back.
You never have to pay to learn on Kioo
All 3,151 lessons, all 9,451 quizzes, read-aloud, search, bookmarks and progress tracking are free, permanently, with no card required. Kioo Pro pays for one thing: the AI Homework Tutor, which costs us real money every time a photo is answered.
1. What things cost
| Plan | Price | What you get |
|---|---|---|
| Free | UGX 0, forever | The whole lesson and quiz library, animations, read-aloud, search, bookmarks, history, streaks, the Parent Portal |
| Kioo Pro | UGX 15,000 / month | Everything free, plus the AI Homework Tutor — about 30 photo questions a month and unlimited follow-up chat within a session |
| Top-up credits | UGX 3,000 – 20,000 | Extra photo questions when the monthly allowance runs out. Credits never expire. |
Prices are in Ugandan shillings and include any tax we are required to charge. One subscription covers one learner account.
How a "photo question" is counted
- One credit is used each time you send a new photo to the AI Tutor.
- Follow-up chat is free. Asking "why did you divide by 2 there?" costs nothing.
- Your monthly allowance is spent first; top-up credits are only drawn on once it is gone.
- The monthly allowance resets each billing period and does not roll over. Top-up credits do roll over, and never expire.
- If an answer fails to generate because of a technical fault on our side, the credit is returned.
2. How to pay
Kioo accepts payment through Flutterwave, a licensed African payment processor:
- MTN Mobile Money
- Airtel Money
- Visa and Mastercard
Step by step
- Open kioo.site/pro in a browser — on your phone is fine.
- Sign in with the same email you use in the app.
- Choose Kioo Pro or a top-up bundle.
- Pick MTN MoMo, Airtel Money, or card, and enter the number.
- Approve the prompt on your phone, or complete the card form on Flutterwave's secure page.
- Go back to the app. Your credits appear within a few seconds.
Why payment happens on the web, not in the app
Google Play requires digital subscriptions bought inside an Android app to use Google Play Billing, which does not support MTN or Airtel Mobile Money in Uganda. Almost nobody here wants to pay for a school app with a card. So the app stays free to download and free to use, and the optional Pro upgrade is sold on our website — which is permitted, and which lets you pay with the money you actually have on your phone.
If your payment doesn't show up
Credits normally arrive in seconds via an automatic confirmation from Flutterwave. If a payment left your account but Pro is still locked after five minutes:
- Close and reopen the app, or pull to refresh the AI Tutor screen.
- Check that the email you paid with matches your Kioo account email.
- Still stuck? Email billing@kioo.site with the Mobile Money or Flutterwave transaction reference and the phone number you paid from. We will find it and activate manually. We aim to resolve payment problems within one working day.
One useful side effect: if the phone number you pay from matches the number on your Kioo profile, we mark that number verified automatically.
3. Renewals
- Kioo Pro runs for one month at a time from the day you pay.
- We email a reminder before a renewal is due.
- Card subscriptions can renew automatically. Mobile Money payments generally require you to approve each renewal on your handset — your provider will prompt you.
- You can see your current period and renewal date under Profile → Subscription in the app.
- If a renewal fails, Pro features pause but nothing is deleted — your lessons, history and unused top-up credits are all waiting when you come back.
4. Cancelling
You can cancel at any time, and we will not ask you to phone anyone or sit through a retention offer.
| Route | How |
|---|---|
| In the app | Profile → Subscription → Cancel subscription |
| On the web | Sign in at kioo.site/pro and choose Cancel |
| By email | Write to billing@kioo.site from your account address |
| Card auto-renewal | Cancelling in Kioo stops the mandate. You may also block it with your bank. |
Cancelling stops the next charge. You keep Pro until the end of the period you have already paid for, and the free tier continues indefinitely after that. Top-up credits you have already bought stay in your account and can still be used.
5. Refund policy
We would rather refund you than have you feel cheated by a school app.
| Situation | What we do |
|---|---|
| You changed your mind within 7 days and have used 5 or fewer photo questions | Full refund, no questions asked |
| You were charged twice for the same period | Full refund of the duplicate |
| You paid but Pro was never activated and we could not fix it | Full refund |
| The AI Tutor was substantially unavailable for a long stretch of your paid month | Pro-rata refund or credit, your choice |
| A child bought a subscription without a parent's permission | Full refund on request from the parent or guardian |
| You cancel mid-month having used the tutor normally | No partial refund, but you keep access until the period ends |
| Top-up credits you have already spent | Not refundable — the AI cost has already been incurred. Unspent credits bought in the last 7 days can be refunded. |
To request a refund, email billing@kioo.site from your account address with the transaction reference. We respond within 2 working days. Approved refunds go back to the Mobile Money number or card you paid from, and typically land within 5 to 10 working days depending on the provider.
Nothing here affects any statutory refund rights you have under Ugandan consumer law, or under the law of your own country if you are elsewhere.
6. Receipts and records
- A receipt is emailed automatically after every successful payment.
- Your payment history is under Profile → Subscription in the app.
- Need a formal invoice — for a school, an employer, or a sponsor? Email billing@kioo.site with the billing name and address and we will issue one.
7. Price changes
If we change the price of Kioo Pro, we will give existing subscribers at least 30 days' notice by email and in the app. The new price only applies from your next renewal, and you can cancel before then. We will never quietly increase a charge.
8. Parents paying for a child
A parent can pay for a child's subscription without needing the child's password:
- Link your parent account to your child's in the app — see the parents' guide.
- Go to kioo.site/pro, sign in as the parent, and choose the linked child.
- Pay as normal. Pro activates on the child's account; receipts come to you.
The paying parent controls cancellation and refunds for that subscription.
9. Chargebacks and disputes
If you do not recognise a charge, please contact us before raising a dispute with your bank or Mobile Money provider — we can usually resolve it faster than a chargeback, which can take weeks and may suspend the account while it is investigated. Accounts with an unresolved chargeback may have Pro features paused until it is settled. Free access to lessons and quizzes is never suspended for a billing dispute.
10. Billing contact
billing@kioo.site · Kioo Education, Kampala, Uganda. Please include your account email and the transaction reference — it lets us answer on the first reply instead of the third.